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STRESS FREE SHOPPING, WHEREVER YOU ARE IN THE WORLD

EASY CLAIMS

Shop with 100% confidence by protecting your parcel with Swap. Should things not go to plan, a claim is just a few clicks away.

FAST REPLACEMENTS

Should your protected package go M.I.A., Swap Protect will arrange to have all products be re-despatched to you.

QUICK REFUNDS

If your product is no longer available, Swap Protect will give you a full refund including shipping costs.

NET ZERO SHIPPING

Swap Protect offsets CO2 from the logistics of your purchase by planting trees every time you protect your shipment.

DON'T SWEAT IT, WITH SWAP PROTECT.

We've partnered with Swap Protect to bring you premium peace of mind when shopping at Mary Wyatt.

Simply check out with Swap Protect, and should your haul not reach you, in perfect condition, we'll replace or refund your order instantly.

Plus, every shipment you Swap Protect becomes carbon neutral with Tree Nation 🌲🌲🌲

HOW IT WORKS

01. ORDER & PROTECT

Opt-in for Swap Protect when checking out your order as normal. The insurance amount is calculated based on your basket total. If you don't want to protect your parcel, simply remove Swap Protect from your basket at checkout.

02. TRACK

Once your order is on its way to you, keep an eye on your shipment throughout it's journey. If your parcel is marked as delivered but has gone missing or is presumed lost, this is where Swap Protect has your back.

03. MAKE A CLAIM

Things don't always go to plan. If you need a make a claim, simply visit our portal, fill out your details and then follow the simple steps for a quick and easy resolution.

What are you covered for?

Loss

Should your parcel go missing in transit, you're covered.

Damage

If your items are damaged en route, there's a claim.

Theft

Delivered, but nowhere to be found? We've got you.

Frequently Asked Questions

Got questions? We've got answers.

SWAP PROTECT