Where are you based?
Mary Wyatt is based in London – we design the collection from our North London studio.
What does Pre Order mean?
Many of our items are available to pre-order, and the listings for these items will include a date that the item will be shipped to you. Pre-order means that the stock isn’t available yet, and you’re getting your name on the waiting list to be the first to receive it. As our collections are produced in small runs only, this ensures that you will receive a product that may otherwise sell out.
How much is shipping?
Shipping is flat rate of £4.50 for UK, and £10 international.
How long does shipping take?
Domestic UK shipping is 1st class, so should be with you no more than 2 days after you receive your shipping notification. International shipping is international standard, and can take 5-7 working days following your shipping notification.
Can I Return/Exchange an item?
If you decide within 14 days of purchasing that you wish to return your item, please email firstname.lastname@example.org with RETURN as the subject header, detailing the reason for your return. If your item is faulty please attach images. We will reply to your email, and if we accept the return then please send the item to the address below. Once we have received the item and checked its condition we will issue you a refund.
We do not offer refund or exchanges on underwear or pierced earrings.
Most products are eligible for an exchange if we receive the item back in a sellable condition. Please email email@example.com with EXCHANGE in the subject, describe your query and we will get back to you ASAP.
What is your address?
Mary Wyatt London, Unit D, Leeds Place, London, N4 3RF
Where else can I buy your items?
Nowhere! Our clothing line is exclusive to us, and not stocked elsewhere.
When will (insert item here) be back in stock?
Often our items will not be restocked, we produce exclusive designs in limited numbers. If you cant get enough of something but it’s out of stock, drop us an email to firstname.lastname@example.org and let us know!
Please feel free to send us an email at email@example.com if you have any questions.