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Returns and Exchanges

We hope you love everything you purchase from Mary Wyatt, however should you wish to exchange or return anything, here's everything you need to know...

You have 28 days from the date your order was delivered in which to return your item to us for a refund, exchange or store credit.
Please note that Outlet items are returnable for an exchange or store credit only, and Samples & Seconds Sale items are final sale and cannot be returned.

To return an item, please fill out the returns form included in your original order. If you no longer have that, you can download our returns form here.

Any returns received outside of the 28 day window will be processed at Mary Wyatt's discretion and subject to an exchange or store credit only.

Please allow approximately 7 working days for your refund/exchange to be processed once delivered at Mary Wyatt HQ.

We always recommend sending your return using a tracked/insured service as Mary Wyatt can not be liable for any orders lost in transit on the way back to us.

The customer is liable for the return shipping cost unless there has been an error on our side.

It is the customer's responsibility to ensure items are packaged properly to protect them during transit back to us. Mary Wyatt cannot be held responsible for any items that arrive back to us damaged, due to being improperly packaged.

Returns and Exchanges must always be received back in a perfect, resalable condition in order to be eligible for a refund or exchange. We reserve the right to refuse any returns should we deem the product to be in an unsatisfactory condition.
All items must be returned unworn and in a clean state (free from perfumes, strong odours, eg. smoke, cosmetic marks, deodorant or pet hair). The item/s must be unwashed and in the original packaging.

Always retain proof of postage.

Please despatch with our return address clearly visible on the package. 

IMPORTANT: IF RETURNING FROM OUTSIDE THE UK, PLEASE MAKE SURE TO CLEARLY MARK THE PACKAGE “RETURN TO UK SELLER”.
If you fail to do this, a customs charge may be added upon entry to the UK.
Mary Wyatt cannot accept responsibility for any return customs charges.

Returns address:
Mary Wyatt London
Unit B Leeds Place
London
N4 3RF
United Kingdom

REFUNDS:

Depending on your payment method, please allow around 3-7 days for the funds to be credited back to you. If you have not received your refund within this time, please contact your bank or payment provider.

You will be refunded for the cost you paid for the item/s only (deducting any discount codes used). Postage costs will not be refunded.

EXCHANGES:

We offer UK exchanges for one new size per item.

We are unable to offer exchanges for a different product; in this instance we will generate a store credit to the value of the item you returned and you will then need to place a new order.

Please note: we are currently only able to offer UK exchanges.
Any international customers wishing to exchange an item for another size will need to place a new order.

Returns and Exchanges must always be received back in a perfect, resalable condition in order to be eligible for a refund or exchange. We reserve the right to refuse any returns should we deem the product to be in an unsatisfactory condition.
All items must be returned unworn and in a clean state (free from perfumes, strong odours, eg. smoke, cosmetic marks, deodorant or pet hair). The item/s must be unwashed and in the original packaging.

 

PROMOTIONAL RETURNS/EXCHANGES

PLEASE NOTE:

When returning items that were part of a 'buy one get one free' or 'buy one get one % off' promotion, you may return either item for a size exchange, or return the discounted item for a refund. 

If returning the full priced item for a refund, the discounted item must also be returned - otherwise we will deduct the cost/discount of the free/discounted item from the full priced item refund.

Only if you return the full priced item alone (without the free/discounted item) will your total refund amount be affected.

When returning items that were part of a 'buy 2, 3 or 4 for % off' promotion, you may return any item/s for a size exchange only in order to keep the promotional discount.

If some, but not all, items from the promotion are returned and an exchange is not requested, the discount from the non-returned item/s will be deducted from the returned item's refund.

Only if you return all promotional items will you be eligible for a full refund.

SAMPLE SALE ITEMS: 

Samples & Seconds Sale items are final sale and cannot be returned, and brand labels may have been cut. Please check photos and descriptions carefully for details of each item.

OUTLET ITEMS:
Outlet items are final sale and may only be returned for an exchange or store credit.

REWARD SYSTEM VOUCHERS:

Please note when returning an order that was purchased using a rewards system voucher, customers won't get their MW points refunded back to them. 

DOWNLOAD OUR RETURNS FORM HERE

Any parcels we receive that have been returned due to customer error/incorrect address/reasons beyond our control will require the customer to pay a shipping fee again in order to resend the parcel.

We cannot accept responsibility for parcels returned-to-sender due to couriers attempting delivery outside of business hours. 

If you need any assistance or further information, drop us a message at help@marywyattlondon.com.