Returns and Exchanges

 

 

 

We hope you love everything you purchase from Mary Wyatt, however should you wish to exchange or return anything then here's everything you need to know...

 

You have 28 days from the date your order was delivered in which to return your item to us for a refund, exchange or credit note. Please fill out the returns form included in your original order. If you no longer have that, you can download our returns form here.

Any returns received outside of the 28 day window will be subject to an exchange or credit note only.

The customer is liable for the return shipping cost unless there has been an error on our side. We always recommend sending your return using a tracked service as Mary Wyatt can not be liable for any orders lost in transit on their way back to us. Any returned parcels due to customer error/incorrect address/reasons beyond our control will require the customer to pay for shipping again in order to resend the parcel. Royal Mail is our preferred carrier for returns. We cannot accept responsibility for parcels returned-to-sender due to couriers attempting delivery outside of business hours. 

It is the customer's responsibility to ensure items are packaged properly to protect them during transit back to us. Mary Wyatt cannot be held responsible for any items that arrive back to us damaged, due to being improperly packaged.

Always retain proof of postage!

Please dispatch with our return address clearly visible on the package. 

IMPORTANT: IF RETURNING FROM OUTSIDE THE UK, PLEASE MAKE SURE TO CLEARLY MARK THE PACKAGE “RETURN TO UK SELLER”
If you fail to do this, a customs charge may be added upon entry to the UK.
Mary Wyatt cannot accept responsibility for any returns customs charges.

Returns address:
Mary Wyatt London
Unit B Leeds Place
London
N4 3RF
United Kingdom

Exchanges:
We offer free UK exchanges, for one new size per item. If you'd like to exchange for another size a second time, we would require a postage fee.

We are unable to offer exchanges for a completely different item; in this instance we will generate a store credit to the value of the item you returned and you will then need to place a new order.

Please note: we are currently only able to offer UK exchanges. Any international customers wishing to exchange an item for another size will need to place a new order.

As a very small company it can be hard to absorb shipping costs, but we are always looking for ways to offer free returns and exchanges. We hope to make this a reality for everyone in future, so stay tuned!

Returns and Exchanges must always be received back in a perfect, resalable condition in order to be eligible for a refund. We reserve the right to refuse a refund, credit or exchange should we deem the product to be returned to us in an unsatisfactory condition. All items must be received unworn, in a clean state (free from perfumes, cosmetic marks or pet hair), unwashed and in their original packaging.

 

PROMOTIONAL RETURNS/EXCHANGES
PLEASE NOTE:
When returning items that were part of a 'buy one get one free' or 'buy one get one % off' promotion, you may return either item to exchange for a different size, or return the discounted item for a refund. 
If returning the full priced item for a refund, then the discounted item must also be returned, otherwise we will deduct the cost/discount of the free/discounted item from the full priced item refund.

Only if you return the full priced item alone (without the free/discounted item) will your total refund amount be affected.

CLEARANCE ITEMS:
Clearance (sale) items are final sale and may only be returned for an exchange or credit note.

COVID 19: We understand that returning things may be difficult at this time - please contact us as soon as possible if you have any issues and we will consider each case individually. In circumstances where your return surpasses the 28 day returns window, we can offer an exchange or credit note only.

DOWNLOAD OUR RETURNS FORM HERE

If you need any assistance or further information, don't hesitate to contact us at shop@marywyattlondon.com or speak to us directly on 020 7683 0468 (UK).