Depending on your payment method, please allow around 3-7 working days for the funds to be credited back to you. If you have not received your refund within this time, please contact your bank or payment provider.
You will be refunded for the cost you paid for the item/s only (deducting any discount codes used). Postage costs will not be refunded.
A refund can only be processed and credited back to the original payment method, eg. debit/credit card, PayPal, Klarna, etc.
If your order was paid for by a credit or debit card, a refund can only be processed back to the original card/bank account that was used. We cannot process a refund to a different card/bank account.
If you no longer have access to the original card or bank account you used to place your order, we recommend requesting your refund as store credit.
If a refund has been processed back to your original payment method, which you no longer have access to, you will need to contact your card provider/bank for further assistance.
If you used multiple payment methods to pay for your order (for example, gift card and credit/debit card, or, PayPal and credit/debit card), our website host will automatically divide your refund based on their system. We don't have any control over the way our website host automatically divides the refunds.
If you have any questions or concerns regarding partial refunds where multiple payment methods were used, please get in touch with us before your return is processed and we will do our best to assist.
Please note, if a gift-card was used to part-pay for an order we cannot reimburse any portion paid for with the gift card back to the secondary payment method (eg. credit/debit card).