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DESPATCH AND DELIVERY

PLEASE NOTE: We've moved our stock to a new, external warehouse. This means that your online order will despatch from a new location, however our returns address will remain the same.

We aim to despatch all orders within 2 business days of purchase, however, please allow up to 7 business days during peak periods (e.g. sales, promotions and new collection launches).

Please carefully check the product descriptions for each item when selecting your shipping method, as some items may not be available for immediate despatch (eg. pre-order items).

Please note that we do not ship orders on weekends or bank holidays.

It is the responsibility of the customer to ensure they have provided us with the correct delivery address, as once a parcel has been picked by our warehouse team we cannot facilitate any address changes.

Mary Wyatt cannot be held responsible for any undeliverable parcels due incorrect or incomplete addresses and/or parcels delivered to the wrong address due to customer error.

Mary Wyatt cannot be held responsibly for delivery issues due to the customer not being home. If your parcel has been marked as 'delivered' by the courier however you do not have it, you will need to personally contact the courier to make a claim.

We send all of our parcels on a tracked service and most of our shipping partners also provide a photo evidence of delivery. If we have photo proof of delivery however you believe your parcel has been stolen, please report it to the police and let us know your Crime Reference Number so we can investigate it further with the courier. Without this, we cannot take responsibility and may be unable to replace or reimburse your item.


UK DELIVERY

UK Next Day Delivery (DPD)

The cut-off for DPD UK Next Day Delivery is 1pm Monday-Thursday.

This is a guaranteed service and your order should be with you the next working day after you receive your shipping notification.

Orders placed on a Friday before 1pm will be despatched the same day, however may not be delivered until the following working day (eg. Monday, or in the instance of a Bank Holiday, the subsequent next working day).

Any orders placed outside of these times will be shipped the following working day.

(Please note that for remote locations this can be a 2-day service. Please enquire in advance to avoid disappointment).

Please note that DPD Next Day Delivery does not include weekends or Bank Holidays.

Track your DPD shipment here.

 

UK Standard Tracked (Royal Mail): £3.95

Sent via Royal Mail on a signed and fully tracked, economy service.

Your order should be with you approximately 2 working days after you receive your shipping notification, however please note that during busy seasons this can take longer.

Please note that Royal Mail does not deliver on Sundays and bank holidays.

If you need your item/s in a hurry, we recommend selecting DPD Next Day Delivery

Track your Royal Mail shipment here.

Please note that we are no longer able to offer local collection from our London HQ.

 

INTERNATIONAL DELIVERY

We currently ship worldwide from our UK warehouse. 

This is an economy service fulfilled and is a fully trackable service.

Europe delivery estimate: 2-7 working days after despatch, depending on location.

North America delivery estimate: 3-9 working days after despatch, depending on location.

Asia delivery estimate: 3-10 working days after despatch, depending on location. 

Rest of the World delivery estimate: 3-10 working days after despatch, depending on location. 

All international customers may be liable to pay import duties and/or taxes. Any additional fees are the customer's responsibility. 

For more information, please check your local government website or contact your local customs office prior to placing your order, as we're unable to advise on charges for other countries, or reimburse any additional customs duties you may incur.

Mary Wyatt cannot be held responsible for any parcels refused at customs due to the customer being unwilling or unable to pay any designated import duties and/or taxes. The refused parcel will remain the customer's responsibility until it arrives back at the MW warehouse. We cannot be held responsible for any damage or loss for parcels returned back to us due to customer refusal.

Please note that if a parcel has been refused by a customer and returned to us, we cannot refund the items until the goods are safely back with us. Please note that in the event of a refused parcel, the customer will be refunded for the cost of the items, minus the original shipping cost paid.

 

EU DELIVERY

If you're based in the EU you might be liable to pay additional VAT import duties or customs duties (however please check with your local customs office as each country has their own threshold).

All EU customers may be liable to pay import duties and/or taxes. Any additional fees are the customer's responsibility. 

For more information, please check your local government website or contact your local customs office prior to placing your order, as we're unable to advise on charges for other countries, or reimburse any additional customs duties you may incur.

Mary Wyatt cannot be held responsible for any parcels refused at customs due to the customer being unwilling or unable to pay any designated import duties and/or taxes. The refused parcel will remain the customer's responsibility until it arrives back at the MW warehouse. We cannot be held responsible for any damage or loss for parcels returned back to us due to customer refusal.

Please note that if a parcel has been refused by a customer and returned to us, we cannot refund the items until the goods are safely back with us. Please note that in the event of a refused parcel, the customer will be refunded for the cost of the items, minus the original shipping cost paid.



For the latest Shipping Service Updates across all services please click here.