Mary Wyatt is a small team.

We aim to despatch all orders within 2 business days of purchase, however, please allow up to 7 business days during peak periods (e.g. sales, promotions and new collection launches).

Please carefully check the product descriptions for each item when selecting your shipping method, as some items may not be available for immediate despatch (eg. pre-order items).

If you are in a rush for a garment, please contact us at help@marywyattlondon.com and we will do our best to get your order to you in time for that special event. 

Please note that we do not ship orders on weekends or bank holidays.

It is the responsibility of the customer to ensure they have provided us with the correct delivery address, as once a parcel has been despatched from Mary Wyatt HQ we cannot facilitate any address changes.

Mary Wyatt cannot be held responsible for any undeliverable parcels due incorrect or incomplete addresses and/or parcels delivered to the wrong address due to customer error.

Mary Wyatt cannot be held responsibly for delivery issues due to the customer not being home. If your parcel has been marked as 'delivered' by the courier however you do not have it, you will need to personally contact the courier to make a claim.

We send all of our parcels on a tracked service and most of our shipping partners also provide a photo evidence of delivery. If we have photo proof of delivery however you believe your parcel has been stolen, please report it to the police and let us know your Crime Reference Number so we can investigate it further with the courier. Without this, we cannot take responsibility and may be unable to replace or reimburse your item.

UK DELIVERY

UK Standard Tracked: £3.99

Sent via Royal Mail on a fully tracked, economy service.

Your order should be with you approximately 2 working days after you receive your shipping notification, however please note that during busy seasons this can take longer.

Please note that Royal Mail does not deliver on Sundays and bank holidays.

If you need your item/s in a hurry, we recommend selecting FedEx.

Track your Royal Mail shipment here.

 

UK Next Day Delivery (Fedex): £7.50

The cut-off for Fedex UK Next Day Delivery is 2pm Monday-Thursday.

This is a guaranteed service and your order should be with you the next working day after you receive your shipping notification.

Orders placed on a Friday before 2pm will be despatched the same day, however may not be delivered until the following working day (eg. Monday, or in the instance of a Bank Holiday, the subsequent next working day).

Any orders placed outside of these times will be shipped the following working day.

(Please note that for remote locations this can be a 2-day service. Please enquire in advance to avoid disappointment).

Please note that Fedex Next Day Delivery does not include weekends or Bank Holidays.
We can sometimes accommodate FedEx Saturday delivery requests, however there will be an extra charge - please contact us for a quote!

Track your Fedex shipment here.

 

INTERNATIONAL DELIVERY

We currently ship worldwide from our London, UK studio. 

International Standard Shipping (prices and availability may vary)

This is an economy service fulfilled in collaboration with Royal Mail and your local postal network.

This is a fully trackable service.

Europe delivery estimate: 3-7 working days after despatch, depending on location.

Worldwide delivery estimate: 5-14 working days after despatch, depending on location. 

Fedex (prices and availability may vary)

Fedex International Priority - 1-5 working days after despatch, depending on location.
Fedex International Economy - 2-7 working days after despatch, depending on location.

EU DELIVERY

If you're based in the EU and spending less than €150, you should not be liable to pay additional VAT import duties or customs duties (however please check with your local customs office as each country has their own threshold).

If you're spending over €150, you should not be liable to pay additional VAT import duties, however your parcel may be subject to additional customs duties.

For more information, please check your local government website or contact your local customs office prior to placing your order, as we're unable to advise on EU charges for other countries or reimburse any additional customs duties you may incur.

For the latest Shipping Service Updates across all services please click here.