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FAQs

  • Do you have a physical store I can shop at?
    We have a small selection of our products available to shop in person at our sister company Parliament Tattoo in North London. We recommend contacting us at help@marywyattlondon.com before your visit if there's a particular product and size/s you're looking for, so we can check whether it's available in store.

    Parliament Tattoo is open Monday-Saturday from 11am-6pm.

    Please note that we are unable to offer website order collections from Parliament Tattoo anymore, however you are welcome to drop off a return. In the event that you'd like to exchange an item for a new size, you'll need to contact us in advance to check if we have the size in stock.

  • Can I collect my website order from your warehouse?
    Unfortunately we can no longer offer website order collections from our HQ, as we have now partnered with an external logistics warehouse who are now processing all website orders on our behalf.

    Our external warehouse is not accessible to the public.

  • What is your returns address?
    Although all website orders are now despatching from a new location, our returns address will remain the same.

    Please send your return to:

    Mary Wyatt London
    RETURNS
    Unit B, Leeds Place
    Finsbury Park
    London
    N4 3RF
    United Kingdom

  • What currency do you charge in?
    As we're based in the UK, we charge in £ / GBP. You can find a currency converter on the top right-hand side of our browser website, where you can convert to your local currency for an estimate based on the current exchange rate. Please note that this is intended as a guide, and as you will be charged in £ / GBP these rates may vary slightly.

  • What sizes do you make?
    We offer our products in sizes UK 6 - 20/22, with plans to expand to be more inclusive throughout 2024. Please note our sizes are shown as UK.
    We recommend checking your measurements against our General Size Guide if you're unsure, alternatively, please email help@marywyattlondon.com where we can help recommend a size.
      • What does Pre-Order mean?
        Some of our items are available to pre-order - the product pages for these items will include an approximate date that the item will be shipped to you. As our collections are produced in small runs only, this ensures that you will receive a product that may otherwise sell out.

        If you have purchased an order containing a 'pre-order' item as well as items available for immediate despatch, your whole order will be paused and shipped together once the 'pre-order' item is ready.
        If you need the other items in a hurry, we recommend placing two separate orders.

      • What is an Outlet item?
        Outlet items are items that are permanently discounted. This would be an item that is in the sale when there is no other promotion or site-wide sale going on (eg. Black Friday).

      • Do you offer Gift Cards?
        Yes! We offer e-gift cards ranging from £20 to £200, which will be delivered via email to yourself or directly to the recipient. This email will contain instructions on how to redeem the e-gift card, which will be provided as a unique code that can be entered at the checkout. 
        If your shopping cart total exceeds your gift card limit, you will have the option to partially pay with your e-gift card and cover the difference with another payment method. If your shopping cart total is below your e-gift card limit, you can spend the remaining balance on multiple future orders, until the balance has been spent.

        Not sure how much is left on your e-gift card? Email us with your name and email address (or the name and email address of the purchaser) at help@marywyattlondon.com and we can let you know.

        Purchase your e-gift card here.

      • How much is shipping?
        For information on our shipping charges, please refer to our Despatch and Delivery page.

      • How does shipping to the EU work, since Brexit?
        If you're based in the EU and spending less than €150, you should not be liable to pay additional VAT import duties or customs duties (however please check with your local customs office as each country has their own threshold).

        If you're spending over €150, you should not be liable to pay additional VAT import duties, however your parcel may be subject to additional customs duties.
        For more information, please check your local government website or contact your local customs office prior to placing your order, as we're unable to advise on EU charges for other countries or reimburse any additional customs duties you may incur.

      • When will you despatch my order?
        Mary Wyatt is a small team and we aim to despatch all standard shipping orders within 2-3 working days, however please allow 5-7 working days during busy periods (eg. sales, promotions & new collection launches).

        For priority shipping orders, the cut-off time for Next Day delivery is 2pm Monday-Friday. If your order is placed before 2pm Monday-Friday, it will be despatched the same day. Any priority orders placed outside of these times will be shipped the following working day.

        Please check the product descriptions for each item you are ordering when selecting your shipping method, as not all items are available for immediate despatch.

        If you are in a rush for a garment, please contact us at help@marywyattlondon.com and we will do our best to make sure you get your order in time for that special event or holiday. 

        Please note that we do not ship orders on weekends or bank holidays.

        • How long does shipping take?
          Please refer to our Despatch and Delivery Information page.

        • I've ordered the wrong size! Can you change it before my order ships?
          We recently partnered with an external third party warehouse to ship all website orders. Our warehouse works very quickly, so we cannot guarantee any size amendments after your order has already been placed. Please email us within 30 mins of placing your order, and we'll do our best!

        • I've made an error in my delivery address! Can you change it before my order ships?
          Please ensure you double check all information submitted at the checkout, prior to confirming your order. Our warehouse works very quickly, so we cannot amend your address after your order has been placed. 

        • Can I Return/Exchange an item?
          You may return an item for a refund or store credit within 28 days of receipt, however please note that Outlet (sale) items can only be returned for an exchange or store credit.

          Sample sale items are final sale and cannot be returned.

          Full returns/exchange information can be found here.

          The item must be in an unworn, sellable condition, in original packaging and with any tags still attached. The item must be free from pet hair, cosmetic marks or perfume - otherwise we hold the right to reject the return.

          If your item is faulty please email us at help@marywyattlondon.com.

          Please note: we are currently only able to offer UK exchanges. Any international customers wishing to exchange an item for another size will need to place a new order.

          Please send your return to:

          Mary Wyatt London
          RETURNS
          Unit B, Leeds Place
          Finsbury Park
          London
          N4 3RF
          United Kingdom

        • Can I return a Sample & Seconds Sale item?
          Samples & Seconds Sale items are final sale and cannot be returned. For this reason, brand labels may have been cut. Please check photos and descriptions carefully for details of each item and any minor flaws they may have. This message is also noted on all S&S Sale product pages.

          Please contact us at help@marywyattlondon.com if you believe you have received the wrong S&S Sale item.

        • When will be refund/exchange be processed?
          All returns will be processed within 5-7 days 
        • When will (insert item here) be back in stock?
          Often our items will not be restocked as we produce exclusive designs in limited numbers. If you can't get enough of something but it’s out of stock, drop us an email to help@marywyattlondon.com and let us know!
          • Can I cancel my order?

            We are now partnered with an external logistics warehouse to despatch orders on our behalf. Their 24/7 team works very quickly, so we're unable to guarantee that we can cancel or amend an order once it's been placed.

            If your order has already been processed by our warehouse, unfortunately we cannot cancel it.

            Please email help@marywyattlondon.com within 1 hour of placing your order and we will do our best.

            If your cancellation request is sent outside of business hours, or over a weekend, we will not be able to cancel your order.

            In the instance that we cannot cancel your order, if you no longer require the item, you will need to return it to us after delivery.

          • Why is my VIP points discount code not working?
            Each VIP points discount code is single-use and exclusively valid for the customer who redeemed it. To use the code, you must be logged into your account, and it can be applied to full-price items only.

            If you're having problems with a discount code, please carefully check you are entering it correctly - we recommend copying/pasting directly into the box. Please also check for your code expiry date.
            If your code is still not working, please drop us an email where we can investigate further.

           

          Please feel free to send us an email at help@marywyattlondon.com if you have any questions - we always love to hear from you!