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FAQs

  • I want to collect my order! Where can I do this?
    Online orders can be collected from our neighbour Parliament Tattoo. Select the 'Local Pick-Up' option at the checkout, and wait for the email to say your items are ready. Parliament Tattoo is open for collections Monday-Saturday, between 10:30am - 6pm at the following address:
    Parliament Tattoo, Unit D Leeds Place, Finsbury Park, London, N4 3RF.

  • What currency do you charge in?
    As we're based in the UK, we charge in £ / GBP. You can find a currency converter on the top right-hand side of our browser website, where you can convert to your local currency for an estimate based on the current exchange rate. Please note that this is intended as a guide, and as you will be charged in £ / GBP these rates may vary slightly.
      • What does Pre-Order mean?
        Some of our items are available to pre-order - the product pages for these items will include an approximate date that the item will be shipped to you. As our collections are produced in small runs only, this ensures that you will receive a product that may otherwise sell out.

        If you have purchased an order containing a 'pre-order' item as well as items available for immediate despatch, your whole order will be paused and shipped together once the 'pre-order' item is ready.
        If you need the other items in a hurry, we recommend placing two separate orders.

      • What is an Outlet item?
        Outlet items are items that are permanently discounted. This would be an item that is in the sale when there is no other promotion or site-wide sale going on (eg. Black Friday).
      • How much is shipping?
        For information on our shipping charges, please refer to our Despatch and Delivery page.

      • How does shipping to the EU work, since Brexit?
        If you're based in the EU and spending less than €150, you should not be liable to pay additional VAT import duties or customs duties (however please check with your local customs office as each country has their own threshold).

        If you're spending over €150, you should not be liable to pay additional VAT import duties, however your parcel may be subject to additional customs duties.
        For more information, please check your local government website or contact your local customs office prior to placing your order, as we're unable to advise on EU charges for other countries or reimburse any additional customs duties you may incur.

      • When will you despatch my order?
        Mary Wyatt is a small team and we aim to despatch your order within 2 working days, however please allow 5-7 working days during busy periods (eg. sales, promotions & new collection launches).

        The cut off time for Next Day delivery is 2pm Monday-Friday.
        Any orders placed outside of these times will be shipped the following working day.

        Please check the product descriptions for each item you are ordering when selecting your shipping method, as not all items are available for immediate despatch.

        If you are in a rush for a garment, please contact us at help@marywyattlondon.com and we will do our best to make sure you get your order in time for that special event or holiday. 

        Please note that we do not ship orders on weekends or bank holidays.

        • How long does shipping take?
          Please refer to our Despatch and Delivery Information page..

        • Can I Return/Exchange an item?
          You may return an item for a refund within 28 days of receipt, however please note that Outlet (sale) items can only be returned for an exchange or store credit.

          Sample sale items are final sale and cannot be returned.

          Full returns/exchange information can be found here.

          The item must be in an unworn, sellable condition, in original packaging and with any tags still attached. The item must be free from pet hair, cosmetic marks or perfume - otherwise we hold the right to reject the return.

          If your item is faulty please email us at help@marywyattlondon.com.

          Please note: we are currently only able to offer UK exchanges. Any international customers wishing to exchange an item for another size will need to place a new order.


        • Can I return a Sample & Seconds Sale item?
          Samples & Seconds Sale items are final sale and cannot be returned. For this reason, brand labels may have been cut. Please check photos and descriptions carefully for details of each item and any minor flaws they may have. This message is also noted on all S&S Sale product pages.

          Please contact us at help@marywyattlondon.com if you believe you have received the wrong S&S Sale item.

        • What is your returns address?
          Mary Wyatt London, Unit B, Leeds Place, Finsbury Park, London, N4 3RF, United Kingdom.

        • When will be refund/exchange be processed?
          All returns will be processed within 5-7 days 
        • When will (insert item here) be back in stock?
          Often our items will not be restocked as we produce exclusive designs in limited numbers. If you can't get enough of something but it’s out of stock, drop us an email to help@marywyattlondon.com and let us know!

          • Can I cancel my order?
            Order cancellations can only be considered within the first 24hrs after your order has been placed. This is because we get to work quickly on picking,  preparing and packing your orders. If you need to cancel your order, please email us at help@marywyattlondon.com as soon as possible, stating your reason. Please note that cancellations are at our discretion.
          • Why is my discount code not working?
            Our reward system discount codes are only valid for one use per customer and can only be used on full-price items.
            If you're having problems with a discount code, please carefully check you are entering it correctly - we recommend copying/pasting directly into the box. Please also check for your code expiry date.
            If your code is still not working, please drop us an email where we can investigate further.
          • When can I use Affiliate discount codes? 
          Codes being used from outside of Mary Wyatt directly i.e brand affiliate or influencer codes, are subject to their own restrictions. These codes can only be used by first time customers. Any duplicate customer accounts created for the purpose of using multiple discount codes intended for first-time customers only, will be deleted and the customer will be banned from making future orders. 

           

          Please feel free to send us an email at help@marywyattlondon.com if you have any questions - we always love to hear from you!