FAQs

• Where is your HQ/studio? 
  We are located at the following address:
  Mary Wyatt London, Unit B, Leeds Place, Finsbury Park, London, N4 3RF, United Kingdom.
  Please note that we are not open to the public.
  
  
• I want to collect my order! Where can I do this?
  Online orders can be collected from our neighbour Parliament Tattoo. Select the 'Local Pick-Up' option at the checkout, and wait for the email to say your items are ready. Parliament Tattoo is open for collections Monday-Saturday, between 10:30am - 6pm at the following address:
  Parliament Tattoo, Unit D Leeds Place, Finsbury Park, London, N4 3RF.
  
  
• What currency do you charge in?
  As we're based in the UK, we charge in £ / GBP. You can find a currency converter on the top right-hand side of our browser website, where you can convert to your local currency for an estimate based on the current exchange rate. Please note that this is intended as a guide, and as you will be charged in £ / GBP these rates may vary slightly.

• What does Pre-Order mean?
  Some of our items are available to pre-order - the product pages for these items will include an approximate date that the item will be shipped to you. As our collections are produced in small runs only, this ensures that you will receive a product that may otherwise sell out.
  
  If you have purchased an order containing a 'pre-order' item as well as items available for immediate despatch, your whole order will be paused and shipped together once the 'pre-order' item is ready.
  If you need the other items in a hurry, we recommend placing two separate orders.

• BREXIT! Are you still shipping to the EU?
  Yes! We are still shipping items to the EU, for more information please refer to our Brexit information page here.
  
  We're working on an option to include customs and duties in our EU shipping fees, however until this is active you may still be liable for customs fees. 
  
  We strongly recommend contacting your local customs office prior to placing your order if you have any queries, as we're unable to reimburse customs/duty charges.

• How much is shipping?
  For information on our shipping charges, please refer to our Delivery Information page.
  
  Please note that we do not ship orders on weekends or bank holidays.
  
  
• How long does shipping take?
  Mary Wyatt is a small team of 5, and we aim to despatch your order within 48hrs however this can take around 5-7 working days during busy periods (eg. sales, promotions & new collection launches).
  
  The cut off time for Next Day/Express delivery is 2pm Monday-Friday.
  Any orders placed outside of these times will be shipped the following working day.
  
  Please check the product descriptions for each item you are ordering when selecting your shipping method, as not all items are available for immediate despatch.
  
  If you are in a rush for a garment, please contact us at shop@marywyattlondon.com and we will do our best to make sure you get your order in time for that special event or holiday. 
  
  

• Domestic UK shipping options: 
  
  UK STANDARD TRACKED - this should be with you no more than 2 working days after you receive your shipping notification.
  
  UK NEXT DAY TRACKED - order by 2pm. This should be with you no more than 1 working day after you receive your shipping notification.
  
  Please note that this does not include weekends or bank holidays.
  
  If your order is placed after 2pm on a Friday, then it will not be shipped until the following Monday. In the instance of a bank holiday, it will be shipped the next working day.
  
  PLEASE NOTE: IF SELECTING AN EXPRESS OPTION, YOU WILL NEED TO CHECK THE PRODUCT DESCRIPTION FOR EACH ITEM IN YOUR ORDER CAREFULLY AS SOME ITEMS ARE CURRENTLY NOT AVAILABLE FOR IMMEDIATE DESPATCH.
  WE RECOMMEND CONTACTING US AT SHOP@MARYWYATTLONDON.COM FIRST IF YOU ARE UNSURE.
  
  
• International shipping
  
  This is sent via a tracked service and will take at least 6-12 working days after your shipping notification. 
  
  Please note that certain countries do not allow a Tracked/Signed For option; if you have any concerns before placing your order it is best to check with your local shipping provider. 
  
  Once we have dispatched your parcel it is no longer our responsibility and if you have concerns about it's whereabouts we recommend contacting your local shipping provider. 
  
  Please note that the customer is liable for any import duties or taxes once the item reaches the country of destination.
  
  
• Can I Return/Exchange an item?
  You may return an item for a refund within 28 days of receipt, however please note that Outlet (sale) items can only be returned for an exchange or store credit. Sample sale items are final sale and cannot be returned.
  
  The item must be in an unworn, sellable condition, in original packaging and with any tags still attached. The item must be free from pet hair, cosmetic marks or perfume - otherwise we hold the right to reject the return.
  
  If your item is faulty please email us at help@marywyattlondon.com.
  
  Please note: we are currently only able to offer UK exchanges. Any international customers wishing to exchange an item for another size will need to place a new order.
  
  Full returns/exchange information can be found here.
  
  
  
• Can I return a Sample & Seconds Sale item?
  Samples & Seconds Sale items are final sale and cannot be returned. For this reason, brand labels may have been cut. Please check photos and descriptions carefully for details of each item and any minor flaws they may have. This message is also noted on all S&S Sale product pages.
  
  Please contact us at shop@marywyattlondon.com if you believe you have received the wrong S&S Sale item.
  
  

• What is your returns address?
  Mary Wyatt London, Unit B, Leeds Place, Finsbury Park, London, N4 3RF, United Kingdom.
  
  
• When will (insert item here) be back in stock?
  Often our items will not be restocked as we produce exclusive designs in limited numbers. If you can't get enough of something but it’s out of stock, drop us an email to help@marywyattlondon.com and let us know!
  
  

• Can I cancel my order?
  Order cancellations can only be considered within the first 24hrs after your order has been placed. This is because we get to work quickly on picking,  preparing and packing your orders. If you need to cancel your order, please email us at help@marywyattlondon.com as soon as possible, stating your reason. Please note that cancellations are at our discretion.

• Why is my discount code not working?
  Our reward system discount codes are only valid for one use per customer and can only be used on full-price items.
  If you're having problems with a discount code, please carefully check you are entering it correctly - we recommend copying/pasting directly into the box. Please also check for your code expiry date.
  If your code is still not working, please drop us an email where we can investigate further.

• When can I use Affiliate discount codes? 

Please feel free to send us an email at help@marywyattlondon.com if you have any questions - we always love to hear from you!